1. Information We Collect
When you register or use the spade96 platform, we may collect the following categories of information:
Account Information
This includes your full name, phone number, email address, date of birth, and username provided during registration. This information is required to verify your identity and ensure only eligible users can access the platform.
Device & Browser Information
We collect technical data such as device type, operating system, browser, IP address and session data. This information is used to detect unauthorised access and improve the user experience across different devices.
Payment Information
All transactions on spade96 are conducted in Malaysian Ringgit (MYR). We retain transaction records including amounts, payment methods and dates, but we do not store full card numbers or bank account passwords. This information is handled through licensed, secure payment providers.
Usage Data
We record in-platform activity such as games played, bets placed, access times and usage frequency. This data is analysed in aggregate to improve our services and personalise the user experience.
2. How We Use Your Information
The information we collect is used solely for the following purposes. spade96 will not use your data for any purpose beyond the scope stated here without your prior consent.
- Account verification and security — to ensure only you can access your account and to detect any suspicious activity.
- Transaction processing — to verify deposits, process withdrawals and maintain accurate financial records in MYR.
- Service improvement — usage data helps us understand user needs and continuously improve the platform.
- Service communications — to send important account-related notices, security updates and promotional information that you have agreed to receive.
- Legal compliance — to meet legal and regulatory obligations applicable in Malaysia.
- Selling your personal information to any third party.
- Using your data for third-party advertising without your consent.
- Sharing your payment details outside of approved payment providers.
- Retaining information that is not required for platform operations.
3. Cookies & Tracking
The spade96 platform uses cookies and similar tracking technologies to enhance your browsing experience on our site. Cookies are small files stored on your device that help us recognise your session, remember your preferences and keep the platform running smoothly.
We use several types of cookies:
- Session cookies — required for core platform operations such as logging in and navigating between pages. These cookies are automatically deleted when you close your browser.
- Persistent cookies — stored on your device for a set period to retain your preferences, such as language and display settings.
- Analytical cookies — used to understand aggregate platform usage patterns, helping us improve design and functionality without identifying individual users.
You can control or delete cookies through your browser settings at any time. However, disabling certain cookies may affect platform functionality.
4. Data Storage & Security
Spade96 implements robust technical and administrative security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.
All data transmitted between your device and our servers is protected by industry-standard SSL (Secure Socket Layer) encryption. Sensitive information such as passwords is stored in hashed form and cannot be read, even by internal staff.
Your personal information is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. When an account is closed, data will be deleted or anonymised in accordance with our data retention policy, unless it is needed for audit or legal purposes.
5. Sharing with Third Parties
Spade96 does not sell, rent, or share users' personal information with third parties for marketing purposes. However, we may share information with certain parties in limited circumstances:
- Payment providers — transaction information is shared with licensed payment processors solely to facilitate deposits and withdrawals in MYR.
- Technical service providers — vendors supporting the platform's infrastructure are bound by strict confidentiality agreements.
- Legal requirements — we may disclose information to the relevant authorities if required by Malaysian law or a valid court order.
6. User Rights, Policy Changes & Contact Us
Your Rights as a User
As a spade96 user, you have the following rights regarding your personal data:
- Right of access — you may request a copy of the personal information we hold about you at any time.
- Right to rectification — if your information is inaccurate or out of date, you have the right to update it via your account settings or by contacting support.
- Right to erasure — you may request the deletion of your personal information upon account closure, subject to any legal obligations requiring us to retain certain data.
Changes to This Policy
Spade96 reserves the right to update this Privacy Policy from time to time. Users will be notified of any material changes via an in-platform notice or email. The "Updated" date at the top of this page reflects the current version of the policy.
Contact Us
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please contact our privacy team by email: [email protected]. You may also refer to FAQ page us for answers to the most frequently asked questions.